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FAQ

Green Tea VPN FAQ

Six categories of frequently asked questions, answered step by step.

1. Download & Installation

How do I download and install Green Tea VPN?
  1. Open the official site lvchaea.com.cn and click the download button.
  2. Choose your platform (Windows, macOS, Android, iOS, Linux).
  3. Click the button to download the installer to your device.
  4. Run the installer and follow the prompts, allowing firewall access on Windows.
  5. Open the client from your desktop icon.
  6. Sign in or register to see the server list and start using Green Tea Accelerator.

2. Connection

How do I connect to a server?
  1. Sign in to the Green Tea VPN client with your account.
  2. Open the server list and browse available countries.
  3. Pick a target server such as Singapore, Japan or the US.
  4. Click the connect button to establish the encrypted tunnel.
  5. Wait a few seconds until the status shows connected with latency and speed.
  6. Confirm the connection and browse safely, switching anytime.

3. Account & Subscription

How do I sign up and subscribe?
  1. Open the sign-up page and click register.
  2. Enter a valid email or phone number.
  3. Set a secure password and complete verification.
  4. Choose a plan, free or premium.
  5. Complete payment to activate the plan automatically.
  6. Return to the client and sign in to use all features.

4. Speed & Servers

How do I pick the fastest server?
  1. Click smart speed test in the client and wait for results.
  2. Check the real-time latency and bandwidth ranking.
  3. Pick the lowest-latency, lightest-load server first.
  4. Connect and observe whether actual speed meets expectations.
  5. Switch to a nearby server if the speed is not ideal.
  6. Save frequently used fast servers for one-click access.

5. Security & Privacy

How does Green Tea VPN protect privacy?
  1. Enable the encrypted tunnel in settings for all traffic.
  2. Enable kill switch to block traffic on unexpected disconnection.
  3. Revoke unnecessary client permissions to reduce exposure.
  4. Use no-log mode to keep browsing behavior private.
  5. Update the client regularly to patch security issues.
  6. Stay connected on public WiFi such as airports and cafes.

6. Troubleshooting

What if connection fails?
  1. Check your local network by opening another website.
  2. Switch to a different server to rule out a single-server issue.
  3. Quit the client completely and restart it.
  4. Check whether the client is up to date and update it.
  5. Verify your system time, as drift breaks the encryption handshake.
  6. Contact online support with logs for further help.

Still Have Questions?

Download Green Tea VPN or contact support for one-on-one help.

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